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Privacy Policy
Last updated: 2025-10-21
Stillna Studio (“we”, “us”, “our”) operates www.stillnastudio.com, and is the data controller for personal data processed through this website.
Contact: Stillna Studio, email: info@stillnastudio.com.
1) What data we collect
Order & account data: name, email, shipping/billing address, phone (optional), order details.
Payment data: processed by our payment providers (e.g., PayPal/Stripe). We do not store card numbers.
Support & communications: messages you send us.
Device & usage data: IP address, browser type, time zone, basic analytics, and cookies (see Cookies).
2) Why we process your data (legal bases)
We process personal data only when we have a lawful basis under GDPR:
To fulfill a contract (Art. 6(1)(b)): process and ship your order, provide customer support.
Legitimate interests (Art. 6(1)(f)): prevent fraud, secure our services, improve site performance.
Consent (Art. 6(1)(a)): marketing emails (if you opt-in), non-essential cookies/analytics.
Legal obligation (Art. 6(1)(c)): accounting/tax rules.
3) Who processes your data (processors/sub-processors)
We use trusted service providers to run our store:
Hostinger (website hosting)
Printful (Printing production & order fulfillment; receives your name, address, ordered items)
Payment providers (e.g., PayPal, Stripe)
Email/CRM (only if used; e.g., [Mailchimp/Brevo])
Analytics (only if enabled; e.g., Google Analytics)
Each provider processes data on our instructions and with appropriate safeguards.
4) International transfers
Some providers may process data outside the EU/EEA (e.g., US). When this occurs, we rely on adequacy decisions or Standard Contractual Clauses (SCCs) and additional safeguards where required.
5) Retention
Order/transaction data: kept as required by tax/accounting law (usually 7–10 years).
Support emails: up to 24 months after resolution.
Marketing data: until you unsubscribe or withdraw consent.
Analytics cookies: per the tool’s standard retention or until you clear them.
6) Your rights (EU/UK GDPR)
You can request to access, correct, erase, restrict, object to certain processing, or port your data. If processing is based on consent, you can withdraw consent at any time.
To exercise rights, email [info@stillnastudio.com]. You can also lodge a complaint with your local data protection authority.
7) Cookies
We use cookies to run the site and (optionally) measure performance.
Essential cookies: required for the store to function (no consent needed).
Non-essential/analytics cookies: used only with your consent via our cookie banner.
You can change preferences anytime in your browser or through our cookie settings.
8) Security
We use reasonable technical and organizational measures to protect personal data. No internet service is 100% secure, but we work to safeguard information against unauthorized access, alteration, or loss.
9) Children
Our website is not intended for children under 16. We do not knowingly collect data from children.
10) Changes
We may update this policy from time to time. The latest version will always be available on this page.
Contact
Stillna Studio
info@stillnastudio.com